logo

Frequently Asked Questions

How to contact Support Centre?
I can not buy credits. What should I do?
I can not log in to the website. What should I do?
I forgot my password. What should I do?
How to change my password?
How to log out from my profile?
How to get the contact information of a lady?
How chats are charged?
How can I see my messages history?
How can I delete my messages?
How to disable sound notifications?
How can I use promo code?
Purchase of credits in cryptocurrency with CoinGate
How does the interest matching system work?

I. For registered and logged in users.

This video guide shows how to contact VictoriyaClub Support Centre if you are a registered user and logged in:

 

If you are a registered user please make the following steps:

1. Log in to the website.
2. Press ‘Support’ in the main menu on the top of the page.
3. Press ‘New ticket’ button.
4. Name your issue in the ‘Subject’ field.
5. Describe your issue and give us as much details as possible in the ‘Message’ field.
6. Attach a file if necessary by pressing ‘Attach file’ button.
7. Press ‘Send’ button to send the message.
After sending your ticket on the Support page you can reply to Support Centre or add some extra information to your existing ticket.

 

II. For not registered or not logged in users.

This video guide shows how to contact VictoriyaClub Support Centre if you are not a registered user or logged in:

 

 

If you are not a registered user or not logged in, send email to [email protected],  giving us as much details of your issue as possible.